Travel Agents

Dolce Welcomes Travel Agents

At Dolce Hotels and Resorts, we value our relationships with travel agents all over the world. If you should need assistance, please visit our Contact Us section. You can be assured that Dolce Hotels and Resorts maintains rate integrity throughout our system and pays commissions regularly.

For Website Reservations

Please click the “Book Now” button on any property page to complete a website reservation. Simply enter your IATA number into the IATA Number field on the website's reservations screen and you will receive a commission for each reservation you book on dolce.com. If you have any questions regarding commissions, please contact the specific property you have booked.

For GDS Reservations

Booking our properties is easy with the DX chain code through Amadeus, Galileo/Apollo, Worldspan, and Sabre.

For Central Reservations

Calls originating from North America can call 800-98-DOLCE. For calls originating outside of North America please check our number listing.

To request viewership in the GDS for corporate accounts, please contact:

Danny Dolce
Dolce Hotels and Resorts
Toll free: 888-WW-DOLCE
Outside North America: 201-307-8700
danny.dolce@dolce.com

It is our goal that the Dolce Hotels and Resorts website becomes a valuable tool for our Travel Agency partners. So that we may serve you better, please send us your comments or suggestions in order to improve your experience.

FAQ's

1. How do I load my negotiated rates?

Please provide the Dolce Hotels and Resorts property sales office with your psuedo city code (PCC) for the appropriate mapping of your negotiated rates for your exclusive use.

2. Does Dolce Hotels and Resorts have seamless connectivity with the GDS?

Seamless connectivity has been established to ensure that you are able to access all available rates, room types, features, and guarantee or cancellation policies. We currently support seamless connectivity with Amadeus, Galileo/Apollo, Worldspan, and Sabre. Seamless connectivity allows you to view the same rates and information our sales associates use.

3. Will the hotel confirm special requests?

If you input a request into the si-field, our hotels will receive the request. However, we are not able to respond to special requests due to GDS limitations. Special requests can also be noted in website and voice reservations. All special requests will be honored at the time of check-in on a first come, first served basis.

4. Why does the hotel have a different confirmation number than the number provided through the GDS?

The confirmation that is returned from the cf-field comes from the central reservation system. However, our properties also have a property management system (PMS), which assigns a confirmation number based on that PMS number system. The hotel will then cross-reference both confirmation numbers prior to the guest checking into the hotel. The reservation can also be accessed by the guest's last name.

When I call the 800 number, packages are quoted that aren't loaded into the GDS. Why does this occur?

The GDS does have limitations when loading rates. If a package has one rate for a multiple night stay, the GDS won't allow for this package to be loaded in the system. Currently, the GDS supports per-night pricing. The complexity of some packages makes them difficult to be represented in the GDS selling environment.

6. Sometimes I receive a UC (unable to confirm) response when the GDS shows available. Why does this occur?

Many times the rate or rooms sell out in a few seconds. Since this information has to travel from the hotel to the switch company and, the GDS, you may receive a UC status. Seamless availability does help alleviate this problem, but it cannot completely eliminate the problem.

I haven't received my commission after my client stayed at your property. What can I do?

You may contact the hotel sales office directly for assistance. We value your support and will investigate the circumstances promptly. Please provide the following information: guest name, exact date of arrival, rate quoted, and your IATA/CLIA number. Commission requests must be at least 30 days old to warrant action.